📦 Return & Refund Policy

We want you to be happy with your purchase. Because we
partner with global suppliers to deliver your orders directly to your door, our
return and refund process works a little differently than traditional online
stores.

Please read our policy carefully before placing an order.

✅ Returns & Refunds Eligibility

We offer refunds or reshipments under the following
circumstances:

Wrong
Product Received: You received a different item than what you ordered.

Damaged
Item: The product arrived damaged or defective.

Missing
Product: An item was missing from your package.

Severe
Quality Issues: The product does not meet the described
specifications.

Delayed
Delivery: Your order has not arrived within the guaranteed time
(usually 45 days for most destinations).

📸 What We Need From You

To process a refund or reshipment, please contact us at luxmaltashop@gmail.com within 7
days of receiving the product and provide:

Order
number

Clear
photos or videos of the item(s) showing the issue

A
brief description of the problem

We will review your request and handle it accordingly.

🚫 Returns Are Not Accepted For:

Buyer’s
remorse (e.g., changed mind)

Wrong
shipping address entered during checkout

Delays
due to customs or uncontrollable events (natural disasters, pandemics,
etc.)

Products
received without reported issue (we do not accept general returns)

🔁 Resolution Options

Depending on the situation, we will offer one of the
following:

Full
Refund

Partial
Refund

Free
Reshipment

🕒 Processing Time

Refunds are usually processed within 14–30 business days
after approval. Reshipments may take additional time based on product
availability and shipping method.

💬 Questions?

Please reach out to our support team at luxmaltashop@gmail.com or contact pag  if you have any questions or concerns before
or after your order.